Training
We mix core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.
2000+ graduates
100% recommendation rate
5 continents
Training that fits your needs
Whether you’re looking for a single cohort training course, or building an internal learning community, we are here to support the long-term goals of your organisation.
Our courses are made fully bespoke, to align with your business strategy and address the specific needs of your organisation. We deliver for all group sizes, with a choice of online, in-person and hybrid delivery.
All our courses include case studies that are relevant to your challenges, and a digital toolkit of all the methodologies and tools covered.
Our global clients span public service, FMCG, health, education, transport, luxury, private sector and infrastructure.
What we offer
Framework Courses
These provide critical introductions to the main frameworks and approaches we use in our work: Systems Thinking, Service Design and Design Thinking.
Methods and tools
These provide deep dives into individual methods and tools we find valuable or ways of working that are core to our practice, such as facilitation and collaboration.
Bespoke
We have over a decade’s experience of designing learning experiences and capability-building initiatives, ranging from half-day courses to multi-year programmes.
Framework Courses
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Systems Thinking
This course introduces different tools and approaches to systems thinking to help you apply the right systems lens to your organisational challenges.
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Service Design
Learn how to identify opportunities for improvement or completely new services and explore how to transform your organisation to become more service-focused.
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Design Thinking
A compact, foundational introduction to design thinking covering all the essential tools you can apply immediately to your own projects.
Methods and tools
Futures Thinking
Our Future Thinking course provides different perspectives on how to explore futures with a practical toolkit that helps you get started on making this essential design practice a part of your work.
By bringing together strategic foresight with speculative design we support you to apply key methods in a format that’s been tried and tested with individuals and teams from a wide range of sectors.
Research and Insights
Being able to connect with your customers and gain insights into their behaviours and motivations sits at the core of this course.
From building a design brief through to conducting ethnographic research, building journey maps, prototyping and testing and synthesis, we cover all the foundational elements you need to engage with your end users.
Flexible Facilitation
Facilitation is a vital skill for any organisation, team or community looking to bring people together and act collectively with purpose.
We’ll take you through the fundamentals of facilitation; open up the possibilities of where facilitation can bring value; explore different frameworks; and leave you with tips and tools you can implement immediately.
Collaboration
Collaboration is key to overcoming many of the barriers to delivering more customer-focused services and working more systemically in organisations.
Collaboration has been key to all of our training for over a decade; this course brings together the key things we’ve learned in both training and consultancy and translates them into a flexible toolkit that will help you get the most from working with others.
Bespoke
From one-off to ongoing
Whether you’re looking for a one-off engagement or a multi-year training partner, we create fully bespoke programmes that deliver value for your people and organisation.
Multi-platform
Our learning programmes can be delivered in-person, live virtual, hybrid or on-demand e-learning on your preferred LMS to meet the needs of your organisation.
Testimonials
“The tools and techniques that we practiced will help unlock some of the challenges the organisation has with addressing the spaghetti / chaos of things that need to change. It will help me strengthen my thinking”
“A fun and insightful two days jam packed with information, practical tips and tools. You can immediately see how to apply back in the office.”
“…the course and its contents was practical and provided logical tools and skills to use. …the coaches were always able to answer questions”
Clients
Get in touch
Do reach out if you’d like to book a call to discuss your organisation or team’s learning needs. If you are looking for a training package which doesn’t fit your specific needs, we’re happy to create a fully bespoke L&D programme for you. We’re here to support you throughout the process.