Training

We mix core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.

  • From single cohorts to internal learning communities.

  • Online, in-person and hybrid delivery.

  • Case studies relevant to your unique challenges.

  • A digital kit of all the methodologies and tools covered.

  • All course tailored to your business strategy and specific needs of your organisation.

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Our courses have a 100% recommendation rate

Framework Courses

These provide critical introductions to the main frameworks and approaches we use in our work: Systems Thinking, Service Design and Design Thinking.

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  • Flowchart with color-coded sticky notes and handwritten diagram illustrating supply, demand, delivery, routes, and happiness in a business process.

    Systems Thinking

    This course introduces different tools and approaches to systems thinking to help you apply the right systems lens to your organisational challenges.

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  • A cluttered white table with a laptop, a glass of water, papers, and colorful sticky notes, in a room with a beige wall and a black curtain in the background.

    Service Design

    Learn how to identify opportunities for improvement or completely new services and explore how to transform your organisation to become more service-focused.

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  • People engaged in a business presentation or brainstorming session in a modern office, with large whiteboards covered in notes, diagrams, and sticky notes, and a speaker explaining.

    Design Thinking

    A compact, foundational introduction to design thinking for complexity covering all the essential tools you can apply immediately to your own projects.

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Methods and tools

These provide deep dives into individual methods and tools we find valuable or ways of working that are core to our practice, such as facilitation and collaboration.

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Futures Thinking

Our Future Thinking course provides different perspectives on how to explore futures with a practical toolkit that helps you get started on making this essential design practice a part of your work.

By bringing together strategic foresight with speculative design we support you to apply key methods in a format that’s been tried and tested with individuals and teams from a wide range of sectors.

Research and Insights

Being able to connect with your customers and gain insights into their behaviours and motivations sits at the core of this course.

From building a design brief through to conducting ethnographic research, building journey maps, prototyping and testing and synthesis, we cover all the foundational elements you need to engage with your end users.

Flexible Facilitation

Facilitation is a vital skill for any organisation, team or community looking to bring people together and act collectively with purpose.

We’ll take you through the fundamentals of facilitation; open up the possibilities of where facilitation can bring value; explore different frameworks; and leave you with tips and tools you can implement immediately.

Collaboration

Collaboration is key to overcoming many of the barriers to delivering more customer-focused services and working more systemically in organisations.

Collaboration has been key to all of our training for over a decade; this course brings together the key things we’ve learned in both training and consultancy and translates them into a flexible toolkit that will help you get the most from working with others.

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Bespoke programme development

We have over a decade’s experience of designing learning experiences and capability-building initiatives, ranging from half-day courses to multi-year programmes. And we’ve worked across five continents, developing everything from single-site training to courses for highly distributed organisations.

  • We’ve created everything from courses for one-day, single delivery to capability-building programmes that run over multiple years. That means we know how to develop learning communities that can really accelerate the adoption of new skills and ways of working in your organisation.

  • Our learning programmes can be delivered in-person, live virtual, hybrid or through on-demand e-learning on your preferred LMS to meet the needs of your organisation and its people.

  • We know how to build inclusive learning programmes that people really connect with. Our mix of solid theory and enjoyable, hands-on learning means that we can turn any training requirement into high quality, experiential learning.

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Testimonials

“The tools and techniques that we practiced will help unlock some of the challenges the organisation has with addressing the spaghetti / chaos of things that need to change. It will help me strengthen my thinking”

Systems Thinking participant, May '25

“A fun and insightful two days jam packed with information, practical tips and tools. You can immediately see how to apply back in the office.”

Design Thinking participant, Sep '25

“…the course and its contents was practical and provided logical tools and skills to use. …the coaches were always able to answer questions”

Design Thinking participant, Oct '24

Clients

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Get in touch

Reach out if you’d like to book an exploratory call to discuss your organisation or team’s learning needs.

If you are looking for a training package that fits your specific needs, we’re happy to create a fully bespoke programme for you.

We are here to support you throughout the process.