Consultancy

We help organisations serve people better. That means better services and better ways of working for the people delivering them. This focus on services, organisation and people draws on systems thinking and service design along with a whole portfolio of design-infused approaches.

Serving People Better by Design

We started out in service design, helping organisations of all sizes and sectors to create and improve their services. The mindsets and capabilities we developed are still core to our work: iterative research and prototyping enables organisations to deliver and adapt in the face of complexity.

But engaging with complexity takes more: for more than a decade we’ve built up our toolkit with approaches and perspectives drawn from systems thinking. This helps us to better understand both the broad context and the critical relationships that impact service organisations.

Underpinning everything is a commitment to continuous learning, from helping organisations explore future disruptions and opportunities through design and strategy to ensuring that everyone can develop the capabilities they need to anticipate and respond to what’s coming next.

Get in touch
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What we offer

Service Innovation

Designing new services and improving existing ones.

Adaptable Organisations

Building organisations fit for purpose and people.

Navigating Complexity

Helping you explore strategy and futures collectively.

Expert facilitation is at the heart of everything we do.

Packages

We have a range of ready-to-use packages focused on specific organisational challenges and requirements. Take a look below and get in touch to find out more.

Quick enquiry
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    Design Sprint

    A Design Sprint is a five-day, intensive product or service development workshop that helps you move from challenge or idea to prototype as a team.

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    Collaboration Intensive

    Our one-day Collaboration Intensives provide a space for you to bring together your team or multiple teams to find better ways of working together.

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    Futures Thinking

    Our hybrid Futures Thinking workshop combines strategic foresight and speculative design to offer different futures perspectives.

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    Strategic Storytelling

    Storytelling is a critical skill for organisations and our Strategic Storytelling workshop helps you to explore both the content and media of your essential stories.

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    Portfolio Alignment

    This one-day workshop is designed to help you explore your product and service portfolio, better understand your propositions for customers and make critical decisions about how to reconfigure your offer.

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    Skills Discovery

    A one-day workshop focused on exploring your operating landscape through a skills lens. What do you need to learn to navigate the future? And how do you maximise the capabilities you already have?

Clients

The word 'MARS' in bold black letters on a white background.
The word 'ARUP' in black capital letters on a white background.
NHS logo in black and white.
Logo of the Food Standards Agency with a fork icon and text.
Logo of the British government with a crown and shield, accompanied by the text "Government Digital Service"
International SOS logo in black and white with stylized swoosh design.
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Logo of the UK Department for Digital, Culture, Media & Sport featuring a coat of arms with a lion and a unicorn.
Black background with white bold text reading 'HYPER ISLAND' in the center.
Lettering 'RSA' with a gray bar underneath.
Social Roots logo with a stylized tree symbol and the word 'socialroots' in lowercase.
Logo for Storio Group with stylized lowercase letters 'S', 't', 'o', 'r', 'i', 'o' and the word 'group' below
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Get in touch

Do reach out if you’d like to book a call to discuss your organisation or team’s consulting needs. We’re happy to create a fully bespoke consulting programme that suits your specific needs.