Consultancy
We have over a decade’s experience of helping organisations serve people better. This means creating and improving the services they offer as well the way they work internally. This coherent approach to services, organisation and people draws on systems thinking, service design and design thinking at its core, but also includes methods and tools for exploring futures and strategy to help navigate change and seize new opportunities.
Serving People Better by Design
We started out in service design, helping organisations of all sizes and sectors to create and improve their services. The mindsets and capabilities we developed are still core to our work: iterative research and prototyping enables organisations to deliver and adapt in the face of complexity.
But engaging with complexity takes more: for more than a decade we’ve built up our toolkit with approaches and perspectives drawn from systems thinking. This helps us to better understand both the broad context and the critical relationships that impact service organisations.
Underpinning everything is a commitment to continuous learning, from helping organisations explore future disruptions and opportunities through design and strategy to ensuring that everyone can develop the capabilities they need to anticipate and respond to what’s coming next.
What we offer
Service Innovation
Designing new services and improving existing ones.
Adaptable Organisations
Building organisations fit for purpose and people.
Navigating Complexity
Helping you explore strategy and futures collectively.
Packages
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Design Sprint
A Design Sprint is a five-day, intensive product or service development workshop that helps you move from challenge or idea to prototype as a team.
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Collaboration Intensive
Our one-day Collaboration Intensives provide a space for you to bring together your team or multiple teams to find better ways of working together.
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Futures Thinking
Our hybrid Futures Thinking workshop combines strategic foresight and speculative design to offer different futures perspectives.
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Strategic Storytelling
Storytelling is a critical skill for organisations and our Strategic Storytelling workshop helps you to explore both the content and media of your essential stories.
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Portfolio Alignment
This one-day workshop is designed to help you explore your product and service portfolio, better understand your propositions for customers and make critical decisions about how to reconfigure your offer.
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Skills Discovery
A one-day workshop focused on exploring your operating landscape through a skills lens. What do you need to learn to navigate the future? And how do you maximise the capabilities you already have?
Clients
Get in touch
Do reach out if you’d like to book a call to discuss your organisation or team’s consulting needs. We’re happy to create a fully bespoke consulting programme that suits your specific needs.