Service Design
Learn how to identify opportunities for improvement or completely new services and explore how to transform your organisation to become more service-focused.
This course introduces you to key principles in service design and gets you hands-on designing services around people’s needs.
From uncovering user needs to problem framing; rapid prototyping through to testing and pitching, this course gives you a hands-on learning experience supported by our expert coaches throughout. At the end of the course, you’ll receive a digital toolkit containing everything you’ve used.
Format
2-day in-person, or
5x 0.5-days live online
Other formats, including hybrid, on request
Who’s it for?
This course helps individuals, teams and organisations design, test and launch new and existing services. Whether you are new, or already have foundational knowledge of service design, this course will give you the skills and confidence to start applying service design to your projects.
Designed for people and teams
Responsible for developing and delivering new and/or improving existing services.
Managing and improving internal processes.
In customer-facing roles, delivering services.
Keen to amplify user-centeredness in teams and organisations.
The detail
Learning outcomes
During this Service Design course you will learn how to take a systemic approach to designing and redesigning services around the needs of users such as clients, suppliers, and many other actors. We cover key tools and methodologies you can apply to any service design project and the wider context of services in your organisation to improve user experience.
What’s covered
Need to add content here once we’ve got an outline.
Case studies
Stakeholder Mapping
User Journey Map
Empathy Map
User touchpoints
Business Model Canvas
Service Blueprint
Service recovery
What’s included
Experienced coaching team (with years of insights across multiple sectors)
1-hour online alignment session with your key stakeholders to finalise the content for your needs
Curated case studies, relevant to your organisation
Digital toolkit with all the tools used
Digital certificate for adding to your profile
Format
2-day in-person, or
5x 0.5-days live online
Other formats, including hybrid, on request
Testimonials
“What we loved about Simon is his vast experience as a service design practitioner, which means he can always bring examples and stories from his work into any learning environment. On top of this, he is an incredibly empathetic, patient and adaptable facilitator that our participants and clients really enjoyed learning from.”
“…the course and its contents was practical and provided logical tools and skills to use. …the coaches were always able to answer questions or add colour to an issue, explaining tasks and issues where we were coming stuck”
“We would thoroughly recommend the design thinking course to any team or organisation going through a transformation process, or who just want to do things a bit differently.”
Enquire now
Contact us if you’d like to book a call to discuss your organisation or team’s learning needs. If you are looking for a training package which doesn’t fit your specific needs, we’re happy to create a fully bespoke L&D programme for you.