Design Thinking
A compact introduction to Design Thinking covering essential tools you can apply immediately to your projects.
This foundational, intensive introduction to Design Thinking helps you understand its application in complex environments, learn an adaptable framework to use across different types of projects and gain confidence in the core tools and methods.
From uncovering user needs to problem framing; rapid prototyping through to testing and pitching, this course gives you a hands-on learning experience supported by our expert coaches throughout. At the end of the course, you’ll receive a digital toolkit containing everything you’ve used.
Format
2-day in-person, or
5x 0.5-days live online
Other formats, including hybrid, on request
Who’s it for?
This course is for organisations and teams who are new (or nearly new) to Design Thinking, and want a practical, hands-on introduction to the core principles, tools and methodologies.
Designed for people and teams
responsible for delivering new products and services or improving existing ones;
wanting to strengthen their innovation skills; or
managing innovation programmes.
The detail
Learning outcomes
On this course you’ll learn how to use a highly practical and flexible framework for applying Design Thinking on live projects both in the private and public sector. It will enhance your user-centred focus; create the foundations for collaboration across teams and departments; and provide you with a wide array of tools and methodologies for enabling innovation in your organisation.
What’s covered
A complete Design Thinking process and framework
How Design Thinking can help innovate in complex environments
Exploring stakeholders and relationships
Surfacing assumptions and biases
Ethnographic research
Sense-making (e.g. Insights, personas and empathy maps or user journey maps)
Framing and re-framing opportunities
Creative Ideation
Collective prioritisation
Rapid prototyping and testing
Understanding business models
Developing compelling narratives and pitches
What’s included
Experienced coaching team (with years of insights across multiple sectors)
1-hour online alignment session with your key stakeholders to finalise the content for your needs
Curated case studies, relevant to your organisation
Digital toolkit with all the tools used
Digital certificate for adding to your profile
Testimonials
“Excellent course and really well facilitated. Clearly you both have a depth of knowledge on the subject and right from the start the day started with humour and interaction. Just how I like to learn.”
McCain, 2026
“Very fruitful experience, learned a lot of new techniques.”
TTI EMEA, 2026
“We would thoroughly recommend the design thinking course to any team or organisation going through a transformation process, or who just want to do things a bit differently.”
Westminster City Council, 2025
Clients
Enquire now
Contact us if you’d like to book a call to discuss your organisation or team’s learning needs. If you are looking for a training package which doesn’t fit your specific needs, we’re happy to create a fully bespoke L&D programme for you.