Training
We mix core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.
Framework Courses
We provide critical introductions to the main frameworks and approaches we use in our work: Systems Thinking, Service Design, Design Thinking, Futures & Foresight and Facilitation.
From single cohorts to internal learning communities and long-term partnerships, we deliver training online, in-person and hybrid.
Together we curate case studies relevant to your team’s and organisation’s unique challenges, and participants receive a digital kit of all the methodologies and tools covered.
Service Design
Learn how to identify opportunities for improvement or completely new services and explore how to transform your organisation to become more service-focused.
Systems Thinking
This course introduces different tools and approaches to systems thinking to help you apply the right systems lens to your organisational challenges.
Design Thinking
A compact, foundational introduction to design thinking for complexity covering all the essential tools you can apply immediately to your own projects.
Futures & Foresight
Learn different perspectives to explore futures with a practical toolkit that helps you get started on making this essential design practice a part of your work.
Facilitation
We’ll take you through the fundamentals of facilitation; explore different frameworks; and leave you with tips and tools you can implement immediately.
Testimonials
“The tools and techniques that we practiced will help unlock some of the challenges the organisation has with addressing the spaghetti / chaos of things that need to change. It will help me strengthen my thinking”
Systems Thinking participant, May '25
“A fun and insightful two days jam packed with information, practical tips and tools. You can immediately see how to apply back in the office.” Design Thinking participant, Sep '25
“…the course and its contents was practical and provided logical tools and skills to use. …the coaches were always able to answer questions” Design Thinking participant, Oct '24
Methods and tools
These provide deep dives into individual methods and tools we find valuable or ways of working that are core to our practice, such as facilitation and collaboration.
Research & Insights
Being able to connect with your customers and gain insights into their behaviours and motivations sits at the core of this course.
From building a design brief through to conducting ethnographic research, building journey maps, prototyping and testing and synthesis, we cover all the foundational elements you need to engage with your users.
Collaboration
Collaboration is key to overcoming many of the barriers to delivering more customer-focused services and working more systemically in organisations.
Collaboration has been key to all of our training for over a decade; this course brings together the key things we’ve learned in both training and consultancy and translates them into a flexible toolkit that will help you get the most from working with others.
Our courses have a 100% recommendation rate
Bespoke programme development
We have over a decade’s experience of designing learning experiences and capability-building initiatives, ranging from half-day courses to multi-year programmes. And we’ve worked across five continents, developing everything from single-site training to courses for highly distributed organisations.
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We’ve created everything from courses for one-day, single delivery to capability-building programmes that run over multiple years. That means we know how to develop learning communities that can really accelerate the adoption of new skills and ways of working in your organisation.
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Our learning programmes can be delivered in-person, live virtual, hybrid or through on-demand e-learning on your preferred LMS to meet the needs of your organisation and its people.
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We know how to build inclusive learning programmes that people really connect with. Our mix of solid theory and enjoyable, hands-on learning means that we can turn any training requirement into high quality, experiential learning.
Get in touch
Let us know if you’d like to talk more about our training offer, or just send us a request for more information.