Futures Thinking

Our Future Thinking course provides different perspectives on how to explore futures with a practical toolkit that helps you get started on making this essential design practice a part of your work.

By bringing together strategic foresight with speculative design we support you to apply key methods in a format that’s been tried and tested with individuals and teams from a wide range of sectors.

From uncovering user needs to problem framing; rapid prototyping through to testing and pitching, this course gives you a hands-on learning experience supported by our expert coaches throughout. At the end of the course, you’ll receive a digital toolkit containing everything you’ve used.

Format

  • 1-day / 2-day in-person, or

  • 5x 0.5-days live online

  • Other formats, including hybrid, on request

A visual planning board with sticky notes and handwritten information. On the left, a Persona Canvas features a sketch of a woman's face, labeled 'Vanessa,' with motivational notes, quotes, and background details. On the right, a Service Mapping Canvas displays various colored sticky notes organized into categories such as 'Map Type' and 'Project,' depicting daily routines, activities, emotions, and frustrations related to a project or service.

Who’s it for?

This course helps individuals, teams and organisations explore futures from different perspectives to support decision-making and strategic planning.

It’s particularly useful for those:

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The detail

Learning objectives

During this Service Design course you will learn how to take a systemic approach to designing and redesigning services around the needs of users such as clients, suppliers, and many other actors. We cover key tools and methodologies you can apply to any service design project and the wider context of services in your organisation to improve user experience.

What’s covered

  • Scoping service design projects and critical stakeholders

  • Research and synthesis for services

  • User Journey Mapping and Management

  • Service prototyping and testing

  • Service Blueprinting

  • Service systems, strategy and business model

  • Case studies

What’s included

  • Experienced coaching team (with years of insights across multiple sectors)

  • 1-hour online alignment session with your key stakeholders to finalise the content for your needs

  • Curated case studies, relevant to your organisation

  • Digital toolkit with all the tools used

  • Digital certificate for adding to your profile

Clients

The word 'MARS' in bold black letters on a white background.
The word 'ARUP' in black capital letters on a white background.
NHS logo in black and white, with bold letters NHS on a black rectangular background.
Black and white logo of the Food Standards Agency featuring a fork within a circular design.
Royal coat of arms with the text "Government Digital Service" beneath it.
International SOS logo in black and white with stylized swoosh surrounding the text.
Graphic with a molecular structure and the word 'isle' in lowercase letters.
Logo of the UK government with the crown emblem and text for the Department for Digital, Culture, Media & Sport.
Black background with bold white text that reads 'HYPER ISLAND'.
Letters 'RSA' in black font above a gray horizontal bar.
Socialroots logo with a stylized tree icon and the company name in lowercase letters.
Logo for Storio Group in black text on a white background
Logo for Arts Council England with circular text
Logo of Design Thinkers Academy London in black and white with stylized font.
Logo for Future London Academy with stylized text

Enquire now

Contact us if you’d like to book a call to discuss your organisation or team’s learning needs. If you are looking for a training package which doesn’t fit your specific needs, we’re happy to create a fully bespoke L&D programme for you.