Systems Thinking for Service Design

We’ve been presenting at various different conferences and workshops recently and one of the things we’ve revisited a couple of times is the way in which different approaches to systems thinkingSystems thinkingSystems thinking is a way of understanding how things work by looking at the relationships between the parts, not only the parts themselves.Read the full definition can provide different perspectives on service designService designService design is the practice of researching, designing and improving services so that they work well for the people who use them and for the people who deliver them.Read the full definition.

We’re sharing here some of our slides as an introduction to a series of articles we’ll be publishing over the next few weeks.