Participatory Design for Organisational Change
For over a decade we’ve worked at the intersection of systems thinking and service design through consultancy, training and coaching that helps people grow organisations fit for the future.
Serving People Better by Design
From customer experience and process improvement to strategy implementation and navigating complexity, many organisations struggle with clarity, shared purpose and ways of working that transcend internal boundaries.
We’ve been working in this space for over a decade: providing tools to engage with complex systems; using design methods to make the work tangible; and putting participation at the heart of change.
We do this with a portfolio of consultancy, coaching and training that draws on systems thinking and service design alongside an expanded toolkit that complements the way organisations work.
Delivery
Supporting you with design approaches to better understanding and serving your customers and users.
Development
Bringing the best out of your people and helping them build the capabilities they need.
Direction
Exploring the wider context in which you operate, both now and in the future, to help you move forward with confidence.
Services
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Consultancy
From bespoke packages that help you address individual challenges to longer-term engagements designed around a bigger change programme. Whatever your requirement, talk to us about how our specialist blend of design and complexity skills can support your organisation to deliver impactful results.
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Training
We mix core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.
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Coaching
Coaching has proved to be a powerful tool for supporting projects, embedding change and building capabilities that stick. Our coaching offer can be part of a consultancy or training engagement, or a standalone service.
“Simon and Lena from Redfront have brought great knowledge of the subject, and diverse experience in applying the discipline in infrastructure and operational contexts.”
— Andy Hartley, Leadership and Behavioural Development, Yorkshire WaterA small company with big clients.
We’ve worked with national infrastructure organisations, critical utilities, global fmcg companies and central government. We’ve also supported small businesses, charities and individuals. Whoever you are and whatever your challenge we can help you to become more human-centred, more innovative and less uncertain about the future.
Testimonials
“…brought in to drive the Service Design for one of our strategic digital transformation initiatives...experienced, insightful, collaborative…building a strong relationship with the client, asking questions, and understanding the needs and motivations of their users. If you have the chance to collaborate...seize it.”
Coralie Yokubaitis, International SOS
“…quickly understood our goals and helped shape the workshop interactions brilliantly…bringing together a diverse group of NHS staff from different disciplines and levels of seniority was impressive. Everyone had a chance to contribute, no matter their role in the organisation…highly recommend.”
Ivo Vos, Design Director at Normally
“…a tough and relatively short notice request…to run two design sprints in parallel…adapting the process to suit the unusual set up. Both sprints ran smoothly with better than expected outcomes. The team really enjoyed working with him, with Product Directors singing his praises for his facilitation skills.”
Lily Dart, Director of Design at Storio
Get in touch
Get in touch to set up a free discovery call. We’re here to support you with our bespoke consultancy, coaching and learning programmes.