Service Blueprinting Online Course
During this interactive online course you’ll learn the essential theory around service blueprinting and gain practical experience to build blueprints that fit and reflect the specific requirements of diverse projects.
Learning Outcomes
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Identify situations where a service blueprint could help to create a new service or improve an existing one.
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Work collaboratively to build a blueprint that provides a shared understanding of a current or future service.
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Adapt a standard service blueprint with customisations to reflect your unique people, organisation and services.
Schedule
Day 1: The Purpose and Basics of Service Blueprinting
Learn about when and why you might use service blueprinting and how to build a basic blueprint. Day 1 is focused on giving you everything you need to get started with understanding and visualising an existing service.
Day 2: Identifying challenges and opportunities in an existing service
Learn how to tailor a service blueprint to your specific, organisational needs and identify its critical elements. Day 2 helps you better understand how people experience your service, and identify its challenges and opportunities through visualisation in a service blueprint.
Day 3: Designing a better service and experience
Learn how to explore opportunities for service improvement and how to design an improved future service. Day 3 completes the course with techniques and ideas for successful implementation of a service blueprint of a new or improved service.
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Course Testimonials
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“What a great course! A really good introduction to service blueprinting with lots of time given to try out the new topics that we learnt about.”
Ali R, Innovation Architect, VISA
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This was a great course: well facilitated and with relevant content. I love that we can take digital copies of the templates away with us to use!
Catherine Allen, Head of Customer Journey & Experience Management
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Quality delivery and content , with lots of practical application
Niamh Shiells